Shipping policy
Shipping
We offer shipping on all orders to the countries indicated on checkout
Depending on product availability and destination country, orders are dispatched from our partner fulfilment facilities.
All shipments are processed by professional logistics providers.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
If you do not receive an order confirmation email within 3 business days, please check your spam or junk folder, or contact us at info@valerieequestrian.com
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Shipping Carriers
All items are delivered via trusted carriers such as USPS, DHL, FedEx, UPS, Aramex, or equivalent local postal services.
Estimated Shipping Time
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Express (3-7 business days) - 35€
- Standard (12-14 business days) - 20€
Shipping Confirmation & Order Tracking
Once your order has been shipped and our system is updated with your tracking number, you will receive a shipping confirmation email containing your tracking information.
If 14 business days have passed since placing your order and you have not received a tracking email, please contact us at info@valerieequestrian.com, and we will assist you promptly.
Express Shipping
At this time, express shipping options may be available at checkout depending on your location. Express delivery times vary by carrier and destination.
Important Shipping Notice
All estimated shipping times stated above are based on normal conditions. During peak seasons, holidays, or periods of high shipping volume, delivery times may be extended.
Customs processing times may also vary by country and are outside of our control.
Pro tip: Please double-check your shipping address at checkout to avoid unnecessary delivery delays.
Separate Packages
In some cases, orders may be shipped in multiple or separate packages due to item availability, weight restrictions, or to ensure faster delivery.
If your package appears to be missing an item, please contact us at info@valerieequestrian.com, and we will take care of it right away.
Lost or Damaged Items
In the unlikely event that your order is lost or arrives damaged, please contact our customer support team at info@valerieequestrian.com within 48 hours of receiving your order.
We will work diligently to resolve the issue and ensure your satisfaction.
Change of Address
If you need to make changes to your shipping address after placing an order, please contact us as soon as possible.
While we will do our best to accommodate your request, we cannot guarantee address changes once an order has begun processing or has been shipped.
Order Cancellations
Orders cannot be canceled once processing has begun.
As a general rule, if you do not contact us within 5 hours of placing your order, cancellation may no longer be possible.
If you wish to cancel an order, please email us at info@valerieequestrian.com as soon as possible.
Returns & Refunds
For information regarding returns and refunds, please refer to our Returns and Refunds Policy.